Terms & Conditions
By accessing or using our services, you agree to the following terms and conditions. Please read them carefully.
Effective Date: 01-02-2025
1. Service Agreement
By booking a cleaning service, you agree to provide accurate information about your property and cleaning requirements. Any changes to the agreed services must be communicated and approved in advance.
2. Payment Terms
- Payment is due at the time of service unless otherwise agreed upon.
- Late payments may incur additional fees.
3. Cancellations and Rescheduling
- Cancellations or rescheduling requests must be made at least 48 hours in advance to avoid a $100 late cancellation fee.
- For Monday appointments, cancellations must be made by 9 a.m. on the preceding Friday.
4. Limitations of Service
OCD Klean reserves the right to refuse service in situations deemed unsafe or inappropriate. Please refer to our service limitations section for details.
5. Satisfaction Guarantee
We strive to provide excellent service. Any concerns must be reported during the walkthrough or within 24 hours of service completion. Refunds are only available within this 24-hour period.
6. Liability
- We are not responsible for damage caused by normal wear and tear, pre-existing conditions, or the use of improper cleaning tools or products by the client.
- Clients must secure valuables and fragile items before service.
7. Privacy
Your personal information is protected in accordance with our Privacy Policy.
8. Changes to Terms
OCD Klean reserves the right to update or modify these terms at any time. Changes will be communicated through our website.
9. Governing Law
These terms are governed by the laws of the State of Hawaii.
Contact Us
If you have questions about these terms, please contact us:
- Phone: (805) 701-5826
- Email: info@ocdklean.com